Here are some etiquette considerations we encourage our customers to follow.

Appointments
Please arrive early for your appointments to ensure your services run as smoothly as possible. If you are receiving skin care, body treatments, or a massage, please arrive five to ten minutes early. As much as we would like to, we cannot guarantee service for late arrivals. In most cases, we will have to reschedule or abbreviate the intended services.

To schedule standing appointments with the therapist/technician of your choice, just tell us the day and time that is best for you. Whether you are requesting a weekly or monthly appointment, we will arrange it for you.

Cancellations
Because your appointment is reserved especially for you, we ask that you notify us at least 48 hours in advance. If you are unable to keep your appointment at Venelle Spa, we will do everything possible to accommodate your wishes. In all cases, we want to ensure that your desires are met. All packages and services more than two hours long will be secured with a credit card. If a notice of cancellation is not received, you will be charged fifty percent of the service total.

Cell phones
We ask that all cell phone ringers please be turned off or set to vibrate, and not be used in the spa or relaxation areas. You are welcome to use your cell phone in the reception area or the hair salon. Thank you for your cooperation.

Gratuity
Gratuity is not included in the price of the service unless specified. If you are satisfied with our service, a fifteen to twenty percent tip is customary. If you are unhappy with our service, please let us know so we can make it right.Our mission is to ensure that each service and visit meets your satisfaction.

Prices are subject to change without notice.

Gift Certificates
Gift certificates are available for service, packages and dollar amounts. They are presented to you in Venelle Spa. You may also purchase them over the phone and they will be mailed to you in a gift envelope. If you wish to pick up the gift certificate in person, it will be held for a period of thirty days.

Gift Certificates are non-refundable, and are good for one year. We are not responsible for lost or stolen gift certificates.

Refunds and Exchanges:

• Unopened items may be returned within 14 days with proof of purchase
  as required by Venelle Salon and Spa in order for any exchanges
  and/or refunds to be given.

Due to health regulations, we regret that we cannot accept opened and /or used returns of the following items: makeup, makeup brushes and applicators, skin care products, hair brushes and combs, other hair accessories, nail care and pedicure care products. Exception:A refund, store credit or product exchange may be given for any opened item that is returned due to an adverse reaction that a client has experienced while using that product. The client must consult with a technician prior to receiving a credit or exchange of the product that is suspected of causing the adverse reaction and a declaration form regarding the sensitivity to the product must be completed in order for the exchange or credit to be issued.

Opened/Used Hair Care Product Returns: A store credit or exchange may be permitted for opened and/or used returns of hair care products upon consultation and approval with a salon manager.

We cannot accept returns of any products, opened or unopened, that have passed the product's expiration date.

We thank you for your understanding of our product return policies. Should you have any questions or concerns, please feel free to call us at (718) 989-9855 or e-mail us at venellespa@gmail.com